Benchmarking physical therapy programs

By Cary B. Edgar

Use benchmarking to gauge and improve provider productivity and program profitability

A successful physical therapy (PT) program requires effective management of multiple functions, including maintaining an appropriate level of provider productivity, minimizing patient cancellations and no shows, capturing all appropriate charges, effectively using support staff, and consistently collecting all payments due. Benchmarks can help you determine whether your PT program is operating at an optimal level and, if not, what functions need to be improved and how to approach improvement efforts.

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