Are your collection agency accounts collecting dust?

By Jennifer Bever, MS, FACHE

Do you know how much money your collection agency recovered last year? If you don’t, how can you evaluate their effectiveness…or your return?

Although patient balances forwarded to a collection agency are often considered “lost causes,” there would be little point in using such services if that were always the case. Some patients simply do not respond to practice statements or internal collection letters. They will, however, respond when a collection agency states it will report their failure to pay to credit bureaus.

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