The 7 Cs of certification

By Jerome M. Buckley, MD, and Frederic W. Platt, MD

Are you competent, capable, communicative, concerned, caring, committed, and compassionate?

In the patient’s mind, being board-certified (competent and capable) is not nearly as important as being patient-certified (communicative, concerned, caring, committed, and compassionate). These are the 7 Cs. Physicians who rate highly in all these parameters may satisfy patients more fully, are likely able to deal better with unanticipated events, and rarely get sued (based on our experience).

This content is only available to members of the AAOS.

Please log in using the link at the top right corner of this page to access your exclusive AAOS member content.

Not a member? Become a member!

Advertisements


Advertisement