Viewing care through the eyes of patients and their families

By Maureen Leahy

Patient- and family-centered care leads to better outcomes

Being able to view care through the eyes of patients and their families is critical to delivering the ideal care experience, believes Anthony M. DiGioia, MD. That belief led him to develop a patient- and family-centered care (PFCC) model, which he piloted at the total joint replacement program at the University of Pittsburgh Medical Center (UPMC).

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