Is professional courtesy worth saving?

By Thomas J. Grogan, MD

The last patient of the day is the son of a local pediatrician. The boy fell off his snow board and sustained a wrist fracture. You cast the fracture, check the postreduction films, and tell his mom that you want to see the boy in a week to check the alignment with another X-ray. As you fill out the charge ticket, you tell the receptionist, “No charge for today.”

Easy, right? Think again.

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