Steps to Improve Front Desk Collections

George Conomikes

Many patients today have increased deductibles and copayment amounts, which means that orthopaedic practices should pay more attention to front-desk collections procedures. If the front desk staff does not collect from the patient while the patient is still at the practice, the results will be less revenue, weaker cash flow, and more work.

The key to improved front-desk collections is preparation. The following steps will help maximize results.

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