AAOS Now

Published 11/1/2019

AAOS Makes It Easier to Find Answers

Do you have a question about your AAOS membership? Do you need help securing continuing medical education (CME)? Are you having trouble updating your online profile? AAOS has quick and easy options for finding answers to questions like these.

“To date, Member Services has responded to more than 14,000 inquiries [this year], and we’re pleased to report that member issues were resolved in less than two business days,” said Monica Quiroz, director of data management and business intelligence systems at AAOS. “Analysis of the data shows that most were routine questions that were easily answered by our customer service representatives. That’s why we recently expanded the Contact Us page on aaos.org with helpful Frequently Asked Questions (FAQs) about the most common [concerns].”

The newly expanded Contact Us page provides useful answers to questions related to:

  • setting up an AAOS account
  • resolving any login issues
  • becoming an AAOS member
  • managing your member profile
  • AAOS Annual Meeting information, webinars, and courses
  • CME credits and transcripts
  • publication and journal delivery and online access
  • products, programs, and general services, such as issues related to Code-X, patient education resources, and residency programs
  • AAOS Bylaws

“For most inquiries, looking up answers on the FAQs [page] will be the quickest way to help members resolve a problem,” said Ms. Quiroz. However, the member services and customer service lines will continue to operate for any questions beyond the scope of the new FAQs. In addition, members can now submit a general inquiry request right from the Contact Us page on the website 24 hours a day, seven days a week. “We remain committed to delivering an efficient and effective experience to all our members,” said Ms. Quiroz.

For more information about the new AAOS Contact Page, visit www.aaos.org/ContactUs or click “Contact Us” in the footer of the AAOS website. 

For product and event information, contact:

For membership information and renewals, contact:

Normal hours of business operation are Monday through Friday from 8 a.m. to 5 p.m. C.T.