Incident Response

Train workers to maintain proper protocols

Successful incident response requires preparation and preemptive training of staff.  All healthcare organizations should provide training resources for providers and staff as well as a detailed safety plan. 

If an event has reached a level where it cannot be de-escalated, then the appropriate authorities (internal and external) should be notified immediately. Individuals should prioritize their safety by following the ADD acronym:

Avoid contact (run away)

Deny (prevent access: barricading, concealment)

Defend (defend yourself and others: do not be a submissive victim)

Below are different training programs that can be used to educate and prepare employees for an incident response.


Active Shooter: How to Respond. U.S. Department of Homeland Security. Accessed February 7, 2023.

Burkoski V, Farshait N, Yoon J, et al. Violence prevention: Technology-enabled therapeutic intervention. Canadian Journal of Nursing Leadership. 2019;32(SP):58-70. doi:10.12927/cjnl.2019.25814

Civilian Response to Active Shooter Events (CRASE) Train the Trainer Case. Advanced Law Enforcement Rapid Response Training: ALERRT. Accessed February 7, 2023.

Hunter J, Avery M. Workplace Violence Prevention. AVADE Workplace Violence Prevention Training. Published January 5, 2023. Accessed February 7, 2023.

Nurse Workplace Violence and How Technology Can Help. Healthcare IT News. Published July 18, 2022. Accessed February 7, 2023.

Security Awareness and Vigilance for Everyone SAVE.